With reference to the Home Affairs office in Nigel which was offline from 13/11/2020 until 18/11/2020 due to a faulty data line, (a) why did it take four working days to repair the faulty data line, (b) which entity and/or service provider is responsible for resolving issues on the data line, (c) what is the resolution turnaround time on a faulty data line as per the service level agreement with the responsible entity and/or service provider, (d) what penalties and/or actions will be taken against the responsible entity and/or service provider in cases where the resolution time exceeded the service level agreement time and (e) why was a mobile unit not provided outside the office to assist citizens while the office was offline for four days?