3.7.1 Progress made in addressing issues that were raised in the previous oversight visit The Committee expressed its disappointment that nothing has changed since its last visit. The post office still had one security guard during pension days; the PIT was not working; post office lost pensions to SAASA payments; household payments were done over two days; there was no GCIS stand; the was no business centre; complainants files were lying behind cupboards and not being used; long queues during pension days; people working with Expanded Public Works Programme had to queue for two days before they could be assisted at the post office; computers regularly go down; delays in mail delivery in Cala as opposed to Elliot which gets deliveries on time.