3.11.1 Progress made in addressing issues that were raised during the previous oversight visit The post office reported the following achievements since the last visit by the Committee: (i) the security of the post office has improved; (ii) tellers handle different transactions - there are queue managers to direct people to the right queue; (iii) a special section for parcels has been introduced; (iv) air-conditioning is working; (v) parcel section had been painted; (vi) customer service area has been enlarged and a wheelchair ramp built; (vii) the post office has a very good relationship with the provincial government; (viii) post office no longer utilises labour brokers, even contracted staff are employed by SAPO; and (ix) a request for renewal of vehicle licences has been submitted to the Department of Transport.