Ms N Khan, the national Director at CCMA presented to the Committee on the operations at the Newcastle office of the CCMA, which was established in 2010. Most issues referred to the office come from the Textile Manufacturing Industry and involve unfair dismissals and workplace disputes. The Chinese Chamber of Commerce have since agreed to work and cooperate with the CCMA. The Newcastle office was reported to have a settlement rate of 73%. The turn-around time for conciliation is 22 days and for arbitration 48 days.