After a walk-about of the facility, the Committee went back to plenary and deliberated on the following challenges: . Client Service Officers (CSO) complained that they were promised to be upgraded as some of them have been working at the same level for more than 15 years. . There are no proper channels for career-pathing for team-leaders who also remain stuck on salary level eight for a long time. . The Human Resource Management does not pay out incentives like performance bonuses on time. . There is a need for satellite venues or permanent personnel posted in surrounding areas like Richmond, Underberg, Ixopo, etc., instead of sending someone from Pietermaritzburg on designated days. . The building has structural defects which limit access in and out of the building as there are no lifts and parking for staff is also limited. . Citrix, the IT system used has problems and when off-line, it becomes a struggle getting back on-line. . Policy doesn't allow for stock to be kept on location as a result the centre has to order every now and then. . There are no telephones for Inspectors and at times they even have to share computers and cars. . Shortage and poor quality of uniforms and shortage of name tags. . There is a shortage of cars for inspectors (only 6 cars are available for eighteen inspectors). . Inspectors complained of being expected to meet unrealistic targets with limited resources. They are required to conduct 22 inspections per month.