The port of entry was able to monitor service delivery by having a suggestion box for members of the public. With regard to access to customer information, it was reported that the border post relied on the Head Office or South African Revenue Service (SARS) IT help helpdesk. This dependency on SARS created many problems when systems were down after working hours. Although SARS has an after-hours helpdesk, its IT technicians were mostly not available. This resulted in the clearance of travellers done manually and this is a high risk to the security of the country.