. There is no shelter for customers during the rainy season or sunny weather; . There are no chairs/benches for customers to sit on while queuing for services; . There is no speed service or ATM for customers who contravened the Immigration Act and were willing to pay on the spot; . There is no tourism information desk; . The health officer/department are not often available to administer vaccines to the customers who do not have vaccine documents; . There are no regular vaccinations of officials; . There is limited family accommodation for officials and as a result some officials are compelled to travel at night to their places of residences with their own transport. This compromises their safety. . There is no clinic or school to provide services to the officials who stay at the port of entry; . There is shortages staff; . There is no official transport to transport night shifts officials although other stakeholders at the port of entry were provided with transport; . There is no glass partitioning at the service counter to eliminate risks such as spreading of contagious diseases e.g. flu, etc. . The withdrawal of border concessions permits for regular travelers, such as, truck drivers cause congestion at regular counters.