3.8.2 The newly-appointed CSPB chairperson had been present during the Committee's 2009 interaction with a cross-section of CSPB chairpersons. At that time, chairpersons had raised a number of concerns related to their conditions of service, facilities and case management. These had also been raised in a 2009-workshop arranged by the Ministry and which had been aimed at improving the functioning of CSPBs. The CSPB chairperson registered his frustration that a similar workshop was being arranged to discuss the very same issues for which solutions were suggested in 2009. It appears as though little was being done to improve compliance with parole processes, improve working conditions for CSPBs and ultimately improve how parole was managed and administered.