. A key problem is demotivation of staff. . A perception that there is a lack of promotions. . The particular 'environment' that they work in i.e. large transit population, high number of 'foreigners' and high rate of property crimes. . High turnover of Branch Commanders and that each Branch Commander reshuffles and reorganises staff and work processes to suit his approach. . Members that have been transferred but not replaced. . Incompetent Commanders who requires them to balance the SAP 6 to make performance look good. . Technology causing backlogs as all dockets must be scanned before they are closed but there are insufficient scanners. . Managers not holding staff to account.