4.1.2 Concerns about the DCS' apparent nonchalance in the awarding of contracts to service providers remain. The visit revealed numerous instances where vast amounts of money were paid to service providers who essentially failed to deliver the products/services they undertook to deliver e.g the tautwire fence at the Durban Westville Correctional Centre, the under-floor heating system at Ebongweni Super-Maximum Correctional Centre and the shoddy IT installation at the New Kimberley Correctional Centre. The DCS appears to take little care to ensure that safeguards protecting it from poor service provision are built into contracts. The DCS must ensure that service providers that have delivered sub-standard services are reported to the relevant authorities so that they suffer the necessary penalties and, where necessary, are prohibited from doing business with the State.