4.2.3 The delegation was appalled by the blatant and shameless misrepresentation of facts, and disrespect shown to Members of Parliament, by some officials during the visit. As mentioned in previous oversight reports, persistent allegations of official- collusion in escapes and other breaches, officials' vicious assaults and torture of inmates, absenteeism, ill-discipline and corruption, emphasise the need for intensified training around the role and conduct of the ideal correctional official, as defined by in the the White Paper on Corrections. Retraining of old staff, and the training of new recruits should be prioritised, and should focus on instilling in officials "an attitude of serving with excellence, a principled way of relating to others, and above all a just and caring attitude" (White Paper, Paragraph 8.2.3).