4.3 Conditions of incarceration 4.3.1 At all centres visited inmates complained of their queries and grievances not being responded to. It is vital to ensure that complaints are addressed, and where frustrations are the result of misinformation, inmates are informed of their rights and the limitations to those rights. Failure to respond to complaints regarding treatment and conditions of incarceration, increase frustration and as was proven by the 3 August riot at the New Kimberley Correctional Centre, pose a threat to security.