The office has a new queue management system and the counters provided all services of the department. Section A of the office dealt with the first identity documents issue, re-issue, temporary ID and citizenship; Section B dealt with the collection of identity documents, passports, certificates and enquiries; Section C dealt with the late registration of births, registration of births and deaths, amendments on births and deaths and Section D dealt with issuing of passports, temporary passports, child passports, emergency travel documents and official passports. The office has a live capture machine for passports.